YOUR DATA, EXPLAINED
Privacy policy
Cliczo is a multiplayer games app. This notice explains the information used for accounts, live games and this website, what other players can see, and how to exercise your rights.
Last updated: 26 October 2026 · Applies to Cliczo (com.cliczo.app) and cliczo.xyz.
1. Who to contact
Cliczo's support and privacy contact is team.plantsaga@gmail.com. Contact us about account issues, deletion or a privacy concern.
2. Information we use
- Account details: email address, account identifier and sign-in information managed by Firebase Authentication. Never send your password to support.
- Private profile: age, optional sex selection, account settings, friend connections and incoming friend requests. Country is optional but appears publicly if provided.
- Public player details: chosen username, player ID, score and country. These can appear in player searches, friend screens, leaderboards and games.
- Gameplay: room membership, invitations, boards, called numbers, turns, wins, Bingo Points, series progress, rematch votes and reward records.
- Connection details: online presence and connection times support live play. Our hosting and online service providers may process technical connection logs, including IP addresses and device/browser information.
- Support: information you choose to include in emails, such as your player ID, problem description or screenshots. Share only what is needed.
Do not put private information into your public username or room name. Cliczo does not require access to your contacts, precise location, microphone or camera to play Bingo.
3. Purposes and legal bases
Where the GDPR or UK GDPR applies, the relevant basis depends on the activity:
| Purpose | Information used | Legal basis |
|---|---|---|
| Create accounts and provide requested multiplayer features | Account, profile, friends and gameplay details | Performance of the service contract |
| Keep games reliable, prevent duplicate rewards and protect accounts | Connection details and limited game/reward records | Legitimate interests in a secure, fair service, balanced against your rights |
| Answer support and rights requests | Email correspondence and relevant account details | Contract, legitimate interests, or legal obligation, depending on the request |
| Meet applicable legal requirements | Only information necessary for the requirement | Legal obligation |
| Advertising in the upcoming ad-supported update | IP address, device or app identifiers, ad interactions and diagnostics handled by Google Mobile Ads | Consent for device storage or access where required; other processing depends on the purpose and applicable law, including legitimate interests in ad delivery, measurement and fraud prevention where permitted |
Some information is necessary for an account and a live game. If it is not provided, those features cannot operate. Country and sex are optional. Game rules calculate scores and rankings automatically; they are not used for decisions with legal or similarly significant effects on you.
5. Keeping and deleting information
Account and profile information is kept while needed to provide your account. You can request deletion in the app's profile settings or through the account deletion page. We may verify ownership to avoid deleting someone else's account.
The current deletion process removes the sign-in account, public/private profile, rankings, presence and related invitations and friend records. Limited player-ID, game-total and reward-receipt records remain to prevent replayed or duplicate credits. Finished match records can also retain participant identifiers and gameplay information; deleting a profile does not guarantee that every historical match entry is erased.
Support correspondence, necessary security records and provider logs are retained only for the relevant support, security or legal purpose. There is no verified fixed deletion schedule for retained game ledgers in the current release. Contact us for a review of a specific record and an explanation of any applicable retention requirement.
6. Your privacy rights
Depending on where you live and the circumstances, you may have rights to:
- Access your personal information and receive a copy.
- Correct inaccurate information.
- Request deletion or restrict certain uses.
- Receive portable data where the conditions for portability apply.
- Object to processing based on legitimate interests.
- Withdraw consent at any time for processing that relies on consent, without affecting earlier lawful processing.
- Complain to your local data protection authority. In the UK, this is the Information Commissioner's Office; EU users can find their authority through the European Data Protection Board.
Email team.plantsaga@gmail.com with the subject “Cliczo privacy request”. We may request proportionate identity verification. Under the GDPR, requests are normally answered within one month; a permitted extension of up to two further months requires an explanation within the first month. Rights are subject to applicable exceptions.
7. Children and age requirements
Cliczo's current account setup is for ages 13 and above. It is not intended for children under 13. Local rules may require a higher age or parental authorization for particular processing. If you believe a child has provided information improperly, contact support so it can be reviewed and removed where appropriate. A store content rating is different from the service's minimum account age.
8. Website storage, cookies and ads
This website does not add analytics scripts, advertising trackers, marketing cookies or a sign-up form. GitHub's hosting may process connection logs. The app stores sign-in/session information on the device so you can stay signed in.
Version 1.0.0 does not include AdMob. The upcoming ad-supported update uses Google Mobile Ads for a Hub banner and occasional advertisements after a completed series. Ads do not change Bingo Points or gameplay. Players whose saved age is below 18, or whose age is unknown, are not shown ads. Cliczo requests non-personalized ads; these may still use device storage and process identifiers for delivery, measurement and fraud prevention. Non-personalized does not mean no data is processed. Where required, Google’s consent message is shown before ads are requested. You can revisit available consent choices in Profile → Ad privacy choices. Withdrawing consent does not affect earlier lawful processing. If consent services are unavailable, Cliczo skips ads and remains playable. This integration does not request Apple’s cross-app tracking permission. Store download links take you to Apple or Google services with their own policies.
9. Security and policy updates
We use account authentication and database access rules to limit access. No online service can guarantee absolute security. If you find an issue, report it to support without accessing other players' data.
Material changes will be reflected in the date above and communicated where required. A privacy notice alone does not establish GDPR compliance: the operator must also implement the described rights, retention and transfer safeguards.